Frequently Asked Questions

Returns
Please click here for the returns form. Simply complete the form and return with your goods. If you have any queries please contact: online@taylorboutique.co.nz.

Please either return to one of our taylor stores; or via courier to:

taylor Head Office
Returns Department
61a Randolph St
Eden Terrace
Auckland 1010
New Zealand


Please note that policy applies for online returns only. Please contact your local store for our in store return policy.

Top tips for better handling of your return.

Please read this information in its entirety. If the returns information here is followed correctly, returns should be processed promptly. If it is not followed this may result in delays or non-processing of your return.

  • We cannot process your return until the goods are received into our Head Office.
  • We will advise you as soon as we have received your goods.
  • We reserve the right to deny a return, if the goods returned do not meet our return policy requirements.
  • Shipping costs back to Taylor are the responsibility of the customer unless the returned goods are faulty.
  • All discounted/sale items are final. No returns will be accepted.
What if I have ordered the wrong size?

Items exchanged for a different size will be processed and shipped at our cost. If we do not have the requested size in stock you will be granted a refund or credit. To ensure the best possible fulfillment on your size request, we recommend that you let us know your required size by return email to online@taylorboutique.co.nz. This way we can reserve that garment for you.

Please note that policy applies for online returns only. Please contact your local store for our in store return policy.

Help, I have ordered something that doesn't suit me?

If you wish to exchange your item for an alternative style or colour you have up to 7 days from receiving your goods to make contact with us. We will then confirm availability and send your preferred size / colour.

Unfortunately, your original postage and/or import duty, customs fees and local sales taxes (levies) charged are not refundable.

Please note that policy applies for online returns only. Please contact your local store for our in store return policy.

How will I receive my refund?

Please remember that refunds will only be authorised if you make contact within 3 days of receiving your goods. Returns are credited in the same manner in which they were originally paid. (Please note: your original postage and/or import duty, customs fees and local sales taxes (levies) charged are not refundable).

What if my garment is faulty?

All taylor products carry a guarantee on faulty workmanship and materials for the expected life of that product. Items that are damaged as a result of wear and tear are not considered to be faulty. It is at the discretion of taylor to determine fault. If you would like to return a faulty item, follow the standard returns procedure. Upon accepting the fault of the product, we firstly have the option to repair the faulty item or replace it for the same product in the same size. If we cannot repair or fulfill with a replacement you will receive a credit or refund including your original postage charges. Unfortunately any levies charged at the destination country are non refundable.

What if the parcel I am returning is lost?

taylor cannot be held responsible for reimbursement or compensation for lost packages sent to us. We suggest you insure your return package or send it with a tracked courier.

Returns Form?

Please click here for the returns form.