Frequently Asked Questions

Returns

If for any reason you are not completely satisfied with your online purchase please contact us within 3 days of receiving your goods. taylor will offer you either a refund or exchange.

We are happy to exchange size or colour for a period of up to 7 days from delivery.

Please note we cannot process refunds for item/s purchased using laybuy.com or Afterpay. Instead we can offer a credit note or exchange for the returned item/s paid via these payment methods.

Please note that this offer does not apply on discounted items, special orders or made to order items.

In order to return goods for exchange or a refund you must contact us within these periods to advise of your requirement.

Please note that after 7 days of receipt of goods all sales are final unless you have contacted us via phone 09 951 0271 or emailed online@taylorboutique.co.nz to advise of your return.

Returned goods must be unused, unaltered and unwashed with all original tags and packaging enclosed.

Shipping costs back to taylor are the responsibility of the customer unless the returned goods are faulty.

Please click here for the returns form. Simply complete the form and return with your goods. If you have any queries please contact: online@taylorboutique.co.nz.

Please return via courier to:

taylor Returns

61A Randolph St

Eden Terrace

Auckland 1010

New Zealand


Please note that policy applies for online returns only. Please contact your local store for our in store return policy.

Top tips for better handling of your return.

Please read this information in its entirety. If the returns information here is followed correctly, returns should be processed promptly. If it is not followed this may result in delays or non-processing of your return.

  • We cannot process your return until the goods are received into our Head Office.
  • We will advise you as soon as we have received your goods.
  • We reserve the right to deny a return, if the goods returned do not meet our return policy requirements.
  • Shipping costs back to Taylor are the responsibility of the customer unless the returned goods are faulty.
  • All discounted/sale items are final. No returns will be accepted.
What if I have ordered the wrong size?

Items exchanged for a different size will be processed and shipped at our cost. If we do not have the requested size in stock you will be granted a refund or credit. To ensure the best possible fulfillment on your size request, we recommend that you let us know your required size by return email to online@taylorboutique.co.nz. This way we can reserve that garment for you.

Please note that policy applies for online returns only. Please contact your local store for our in store return policy.

Help, I have ordered something that doesn't suit me?

If you wish to exchange your item for an alternative style or colour you have up to 7 days from receiving your goods to make contact with us. We will then confirm availability and send your preferred size / colour.

Unfortunately, your original postage and/or import duty, customs fees and local sales taxes (levies) charged are not refundable.

Please note that policy applies for online returns only. Please contact your local store for our in store return policy.

How will I receive my refund?

Please remember that refunds will only be authorised if you make contact within 3 days of receiving your goods. Returns are credited in the same manner in which they were originally paid. (Please note: your original postage and/or import duty, customs fees and local sales taxes (levies) charged are not refundable). Please also note that we do not provide refunds on orders placed via Laybuy.com or Afterpay instead we can offer an exchange or store credit.

What if my garment is faulty?
What if the parcel I am returning is lost?

taylor cannot be held responsible for reimbursement or compensation for lost packages sent to us. We suggest you insure your return package or send it with a tracked courier.

Returns Form?

Please click here for the returns form. Please note the return address has changed due to the Covid-19 Lockdown in NZ, so please return items to the address below instead.


15A Curran St

Herne Bay

Auckland 1011

New Zealand